If your payment has failed for your illusto subscription, no need to worry. Here’s what you should do:

  1. Check Your Card: There might be an issue with your card regarding recurring or auto payments. Firstly, please ensure that your card is valid and supports recurring payments.
  2. Use the Unique One-Time Payment Link: We generate a unique one-time payment link and send it to your email address. This link is specifically designed for making a single payment without any recurring charges. Please be aware that this link will expire in 24 hours.

3. Payment Options: When you click on the provided link, you’ll be directed to a page where you can add your credit or debit card details. Alternatively, you can also use the UPI payment method by scanning the provided code.

a. Simply scan the UPI code using your preferred UPI payment app and complete the payment.

4. Upload Transaction Screenshot: After successfully making the payment via UPI, it’s important to ensure a smooth confirmation process. Take a clear screenshot of the successful transaction, ensuring that the UPI ID and the transaction amount are clearly visible.

a. Our team will promptly verify this screenshot and confirm your payment via your registered email address.

By following these steps, you can quickly resolve the payment issue and continue creating your awesome videos on illusto. If you require further assistance, please don’t hesitate to reach out to our support team at support@illusto.com.

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